Terms & Conditions
- GLOSSARY OF TERMS
Veritas Boutique is operated by Veritas Fairs.
‘Agreement’ means the agreement for the supply and acquisition of gifts.
‘Client’ means the recipient of the services.
‘Fee’ means the charge for the gifts as set out in the order.
‘Gift(s)’ means any goods sold by Veritas Fairs under this agreement.
‘Order’ means a confirmed agreement for the supply of specified gifts.
‘Order Confirmation’ means the document in which the client’s gift requirements and the terms of delivery and payment are contained.
‘Personalising’ means individualising a client’s gifts by engraving, etching or embossing with a logo and or copy, or creating unique packaging for the client
- PLACING YOUR ORDER
Upon receiving a written gift request Veritas Fairs will in the case of stock items accept the order once stock levels have been checked to ensure sufficient quantities are available to fill the order. Veritas Fairs will accept the request in writing either electronically or by posted letter (in most cases the former will be the preferred method of communication).
In the case of bespoke items Veritas Fairs will accept the order once all fees for sampling and production have cleared and production timescales have been agreed with the Client.
- ALTERATION OF AN ORDER
It is understood that Veritas Fairs will fulfil the order in accordance with the information contained in the Order Confirmation. Should the client wish to change this order, Veritas will endeavour to make any necessary changes free of charge.
Should the client wish to alter the order and it is not possible to do so without Veritas Fairs incurring additional costs, Veritas Fairs shall be entitled to adjust the fee to take into account any change made to the order. Examples of this include, but are not limited to, changing bespoke gift packaging or altering engraving once the artwork has been approved by the client.
- CANCELLING AN ORDER
Should a client wish to cancel an order of a gift, which is in stock and not to be personalised Veritas Fairs will accept the cancellation in writing within 48 hours of the written order being received. The client may also cancel the order up to seven days after delivery provided the gifts are not personalised and are returned in a saleable condition. The client will be liable for the original delivery charge.
In the case of personalised gifts the order may be cancelled within 48 hours of receiving the written order as long as the gifts in question have not been personalised. Once artwork has been approved either verbally or in writing by the client and gifts have been personalised it will not be possible to cancel the order.
Irrespective of the above, in the case of orders or part orders of items not in stock, which have to be specially ordered by Veritas Fairs it will not be possible to cancel the order.
The client shall pay Veritas Fairs for the fee of the gifts, which will comprise the cost of the gifts and any personalising.
A charge for delivery will also be levied against the client this will be the delivery charge plus an administration fee.
Veritas gift packaging will be provided free of charge. A fee will be charged for personalised/bespoke packaging.
For personalised items there will be a one-off origination charge levied for engraving, embossing, and etching. For bespoke items charges will be levied for hand samples and in the case of leather items charges will be made for pattern knives and hand samples. In the case of bespoke/personalised packaging a one-off charge for a blocking die will be made. Veritas Fairs will seek client approval of all additional charges before any item is personalised.
For all orders placed via the Veritas Fairs website payment will be taken at the time the order is placed.
For orders under £100 we ask that payment be made by credit or debit card. We do not accept American Express or Diners Club cards.
All other orders may be settled by BACS, company cheque or credit or debit card. Our payment terms are 30 days from date of invoice.
Veritas Fairs reserves the right to charge interest at 5% per annum above the base rate of Lloyds Bank plc for any fee remaining unpaid after 30 days until payment is received
Ownership of gifts shall remain with Veritas Fairs until the fee in respect of those goods is paid.
- THE CLIENTS OBLIGATION
The client at its own expense will provide any information required by Veritas Fairs to fulfil the Order.
The client will be responsible for signing off any artwork or hand samples for bespoke or personalised gifts or packaging.
The client will indemnify Veritas Fairs against all damages, expenses, losses or liability (including reasonable legal fees and costs) incurred by Veritas Fairs as a result of or in connection with the use of any copy or logos supplied by the Client.
- VERITAS FAIRS OBLIGATION
Veritas Fairs will make every endeavour to deliver the order within in the time limits agreed by Veritas Fairs and the client.
Veritas Fairs will obtain approval for all artwork and hand samples of personalised or bespoke gifts. Where verbal agreement is given to the above Veritas Fairs must receive written approval within 24 hours of the verbal agreement from the client.
Veritas Fairs undertakes to replace any personalised orders, which are engraved, embossed or etched incorrectly, as a result of an error made by Veritas Fairs. Should there be insufficient stock of the gift Veritas Fairs will offer a replacement at a similar value or the client may cancel their order at no cost to themselves.
Where Veritas Fairs fulfils an order incorrectly we will rectify it as soon as is practicable.
We take your privacy very seriously and our goal is to protect your information. We will at all times comply with the requirements of the General Data Protection Regulation (GDPR) which comes in to force on the 25th May 2018, to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.
Please refer to our Privacy Statement at anytime for full details of how we collect, store and protect your personal information.
- TROPHY ENGRAVING / REPAIR / REFURBISHMENT
Engraving, repair and refurbishment of an existing client trophy will be undertaken on a CIF basis (cost insurance freight).
Copyright, Designs and Patents Act 1988.
All rights reserved. No part of this web publication or any of the Veritas Fairs corporate identity aspects and creations may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without either the prior written permission of the Director of the company, publisher or a license permitting restricted copying in the United Kingdom issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road, London W1T 4LP.
We take your privacy very seriously and our goal is to protect your information. We will at all times comply with the requirements of the General Data Protection Regulation (GDPR) which comes in to force on the 25th May 2018, to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. In this section you can find out about:
- changes to our privacy statement
- why and how we collect personal information
- details of any third parties to whom we may disclose your personal information
- what happens in the event of a ‘data breach’
- how to opt out and close your communications account
- how we protect your information
If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement please contact us on 07824 637414 or email us at [email protected]
Changes to our Privacy Statement
We may change our Privacy Statement occasionally to keep our policies and your privacy as secure as possible and in line with all current regulations. In the event of any changes to our Privacy Statement we will commuciate these clearly to our clients within 24 hours of change. Any changes to the Privacy Statement will become valid 30 days after it has been posted on the site.
Why and how do we collect personal information?
When you place an order with us we collect certain personal information from you, for example, your name, postal address, phone numbers, e-mail addresses and credit/debit card numbers. We use this information to identify you as a customer, to process your order to deliver products, to process payments and to update our records. We also use this information to generally manage your account with us and to provide you with information about our products.
We will also collect personal information from you at other times, such as if you register to receive our newsletter or to enter a competition (even if you do not place an order with us). This informtion may then be used to provide you with information about our products.
By using our wesbite the user accepts that any browsing habits may be collected by website cookies and agrees to our terms and conditions. This information may also be used to provide you with information about our products.
Sometimes we may ask you for other details, for example product size and category preferences, age and any special dates (such as birthday and anniversary). These will be used to enhance our service to you. Providing us with this sort of information is entirely voluntary and at your own discretion, however we may not be able to process your order if you do not provide us with all the requested information.
If you enter a competition, information is collected to check the entry. It may also be used to contact you regarding the contest or prize awards. If you have agreed to do so we may also use this personal information to inform you of other products and special offers from Veritas Fairs.
We may monitor or record your communications with us, for quality control and training purposes. We will at all times comply with the requirements of General Data Protection Regulation (GDPR) to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.
Do you give my personal information to other third parties?
In certain circumstances we may share your information with our partner companies and service providers (including the companies we have chosen to handle our order despatch service and our delivery company) who act on our behalf with activities such as
- fulfilling orders
- processing payments
- carrying out promotional services
- data management
We will only provide these companies with the information which they need to carry out their services and they will not be allowed to use the information for other purposes. They will only be allowed to use your information in the way in which we instruct them and as permitted by the General Data Protection Regulation (GDPR).
You also acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to
- conform to any requirements of law
- comply with any legal process
- to prevent and detect fraud
- to protect and defend the rights and property of Veritas Fairs.
At all times where we disclose your information for the purposes of fraud prevention it will remain secure.
Sending your data overseas
It may be necessary for us to transfer your information to countries outside the European Union which do not provide the same level of protection as the UK. If we for any reason need to do so, we will make sure that the information is transferred in accordance with this Privacy Statement and the General Data Protection Regulation (GDPR) and other applicable data protection laws so that your personal data is kept secure.
How can I opt out and close my communications account with Veritas Fairs?
You can at any time opt out of recieving our communications and close your acccount with Veritas by emailing us, simply quoting ‘OPT OUT’ in the subject line at [email protected] or by calling us between the hours of 09:00 and 17:00 Monday to Friday (excluding bank holidays) on 07824 637 414 and speaking to a member of our team.
Within 24hrs we will remove any contact information we have stored from our database and secure servers.
What happens in the event of a ‘data breach’?
Your information is contained on a secure server database, however in the unlikely event of a ‘data breach’ Veritas Fairs will communicate with you within 72 hours of being made aware of the issue.
How do you protect my personal information?
Your information is contained on a secure server database, which is accessible only by a limited number of employees who have authorised access rights to such information.
When you are asked to enter any personal details or credit/debit card information you can be assured that the website will be secure. This is easily identifiable by an icon in the bottom of the browser window resembling an unbroken key or a closed lock.
All sensitive and credit/debit card information you supply to the Veritas Fairs Shop is transmitted via Secure technology (Paypal). This ensures that the information being sent is secure.